Política de reembolso

Enajif LLC – Return & Refund Policy
1. Custom and Made-to-Order Visuals (All Sales Final)
At Enajif LLC, we create highly specialized, custom-designed items that are individually made-to-order for an international market. Because each product is uniquely manufactured to specification upon purchase, Enajif LLC operates under a strict No-Return and No-Refund Policy.
Once an order has entered production, it cannot be canceled, modified, returned, or exchanged. Retailers are responsible for ensuring that their customers understand the finality of custom, made-to-order purchases before submitting an order to us.
2. Discretionary Exceptions
We recognize that unique or extraordinary circumstances may occasionally arise. While standard returns are not permitted, exceptions to this policy may be reviewed on a strict, case-by-case basis.
  • Retailers may submit a formal request detailing the specific circumstances of the situation.
  • Please note that submission of a request does not guarantee approval for a return, refund, or exchange.
  • Due to the logistical constraints of international trade and bespoke manufacturing, many factors remain entirely out of our hands. Final determinations reside solely at the discretion of Enajif LLC.
3. Damaged or Defective Goods
We take immense pride in our quality control. In the unfortunate event that a product arrives damaged or structurally defective, we offer a dedicated resolution process:
  • Reporting Window: Retailers must formally notify Enajif LLC of any defect or transit damage within five (5) calendar days of the end-customer receiving the item.


  • Required Documentation: Requests must include clear photographic or video evidence of the damage or manufacturing defect, alongside the original order details.
  • Resolution: If confirmed defective by our supplier, a replacement or credit will be issued.
4. Retailer and Customer Workflow
All consumer communications must be handled directly by the retailer.
  • End-customers must initiate any inquiries or issue reports directly with their point of purchase (the retailer).
  • The retailer is responsible for vetting the issue and subsequently contacting Enajif LLC.
  • Refunds, replacements, or adjustments are issued strictly by the supplier/manufacturer to the retailer, and not directly from Enajif LLC to the end-consumer.